From first click
to job done for
your organisation.
Welcome to a more connected way of working.
You’ve already built on Atlassian – now it’s about accelerating momentum.
As experience teaches, starting work is rarely the problem. Seeing it through across different teams, tools, and functions is where it often breaks down – when requests get buried in inboxes, incidents bounce between departments, and vital context disappears between disconnected systems.
That’s where Jira Service Management, now part of Service Collection, enhances your Atlassian footprint.
By extending service management across Dev, Ops, and Support teams, Jira Service Management unifies execution and closes gaps - reducing noise and accelerating throughput.
This isn’t work in progress. It’s Job Done.
Show your time to value in weeks, not years
Jira Service Management is built for rapid operational readiness – with preconfigured templates, automation libraries, and native integrations that reduce deployment time from months to weeks.
Discover more:
Forrester The Total Economic Impact™ of Jira Service Management
Access a leading analyst’s report on the cost savings and business benefits enabled by Jira Service Management.
eBook: Unlocking high velocity service management
Learn how to achieve measurable improvements in efficiency, cost savings, and customer satisfaction by modernizing your approach to service management.
Teams can launch production-ready service desks without complex customization. From day one, Jira Service Management supports measurable workflow improvements and incident response gains, all without the disruption or technical debt of legacy ITSM platforms.
Low-friction set-up. Zero vendor lock-in
Jira Service Management is designed to fit into your existing Atlassian ecosystem and extend beyond it via APIs and native connectors. Deployment is lightweight and modular, with no monolithic upgrade cycles.
Discover more:
The Forrester Wave™: DevOps Platforms, Q2 2025
See an assessment of Atlassian’s capabilities for streamlining work from idea to deployment with AI-powered insights and agentic AI.
Video: Brief Tour of Jira Service Management
Learn how you unlock high-velocity teams, bring visibility, and accelerate the flow of work between development, IT, and business teams.
Non-technical teams like HR or Finance can spin up service projects with minimal IT support, thanks to drag-and-drop configuration and prebuilt workflow schemes — freeing technical teams to focus on higher-order systems work, not ticket plumbing.
AI that enhances flow, not complexity.
With AI capabilities in Jira Service Management – powered by Rovo – you can introduce assistive AI where it creates the most operational leverage, from dynamic ticket classification to virtual agents.
Discover more:
Report: State of AI in Service Management 2025
See how organizations are harnessing AI's potential to elevate their service operations, boost efficiency, and delight customers.
eBook: Transforming service management on a single AI-powered platform
Read real-world stories of how businesses are elevating support for all their teams, accelerating innovation, and inspiring the workflow experience.
Customer story: #JobDone in action for AI: Thumbtack
Explore how Thumbtack automatically resolves 15% of tickets with AI and saves 60% on tooling with Jira Service Management
These capabilities reduce escalations by surfacing context in real time, enabling support teams to scale without linearly increasing headcount. Continuous learning improves classification and solution accuracy over time, with minimal administrative overhead.
Integrated workflows. Shared context. Reduced noise.
Jira Service Management runs natively on the Atlassian platform alongside Jira Software and Confluence – enabling bidirectional visibility across IT, Dev, and business teams.
Discover more:
eBook: The Asset Evolution – A Smarter Approach to Business Value
Explore the challenges of outdated asset management practices and how modern solutions can unlock efficiency, security, and business value.
Video: Scaling service beyond IT with Jira Service Management
Learn how organizations are empowering both IT and business teams to extend greater support with intuitive, automated workflows and AI-powered self-service.
Customer story: Toast helps restaurants thrive with Jira Service Management
Hear a real-world example of the value that comes with resolving process bottlenecks and accelerating incident resolution times.
Incident, change, and asset data live in one schema, while workflow standardization removes context-switching and manual escalation paths. It’s a service architecture that reduces friction without introducing yet another layer of tooling.
Decentralized ownership. Centralized control.
Jira Service Management enables service management beyond IT – with flexible project permissions, reusable workflow templates, and guardrails that allow business teams to self-manage without compromising platform integrity.
Discover more:
Rovo: AI That Knows Your Company’s Business
Rovo brings together the best minds from your company, past and present. What if you could harness the power of your company’s organizational memory to solve any problem?
Introducing the Atlassian Service Collection
See how the Atlassian Service Collection is the answer to deliver exceptional service experiences for employees and customers.
eBook: How enterprises drive transformation with Jira Service Management
Discover how leading enterprises, from Domino’s Pizza to Canva, are transforming their IT and business operations with Jira Service Management.
Whether it’s Legal, HR, Facilities, or Procurement, each function can configure their own service desks independently, while IT maintains oversight through shared governance models and reporting layers.
The virtual agent is like a global, 24/7 helping hand.
Chris Bocage, Director of IT Operations, Thumbtack
The integrations allow us to keep folks in their own workspace while ensuring everything is working at a program level.
Maria Loughlin, VP Engineering & Business Systems Lead, Toast
It’s nice that we’re able to share the same platform as the rest of the organization so that we can work more efficiently.
Catherine White, Atlassian Solutions Specialist, Nextiva
Ready to stop starting and start finishing?
From proof of concept to tailored demos, technical deep-dives and unique workflow guidance – there’s a lot we can offer. Get in touch today, and get to Job Done – across your end-to-end business.
What does job done mean to you?
From day-one impact to AI-driven automation, explore the 5 key capabilities needed to achieve Job Done.